About Us

COMPLAINTS, COMPLIMENTS AND COMMENTS

To make a complaint, please contact the practice manager. The Practice Manger will investigate your complaint. If we are unable to resolve your complaint you can contact the complaints team at NHSEngland.

We have a suggestion box in reception and would appreciate your comments.

TRAINING PRACTICE

A GP registrar is a fully qualified and experienced doctor. They are undertaking supervised, specialist training to become a GP. The principal GP/Trainer in the practice is Dr Kucharzcyk.

OUT OF HOURS

We are closed between the hours of 6.30pm and 8.00am, weekends and on bank holidays. When we are closed you can contact the NHS 111 service on 111.

You can submit queries out of hours through the PATCHS service.

For emergencies please call 999.

GENERAL ENQUIRIES

To keep lines free for appointments/emergencies, please ring after 11.00am. Alternativly, use the PATCHS service here

COMPUTER RECORDS

The practice records the information it obtains about patients in a computerised record. Access to patient identifiable information is strictly controlled. These are enforced by local and national confidentiality controls. Access is only allowed to people directly involved in their care.

ACCESS TO YOUR MEDICAL RECORD

All patients have the right to see what is kept on their medical record. If you want to view your record, please make a written request using the form here. If there is a possibility that seeing your records may put your health at risk. You may only be shown part of your records or your request may be declined.

Please see the GDPR section of the practice website here:

CONFIDENTIALITY

The practice takes confidentiality very seriously. We maintain strict controls over access to information. Please contact the practice manager if you have any concerns over your confidentiality.

VIOLENCE AND AGGRESSION

The practice is commitment to protect staff, patients and visitors from unacceptable behaviour. There is zero tolerance of any incident that causes hurt, alarm, damage or distress.

Appropriate action will be taken. This may involve removal from the practice list and/or involvement of the police.

REMOVAL FROM THE PRACTICE

If you move out of our practice area you need to register with a more local practice. This is to ensure that you have continuing care if a home visit or other service input is required. Failure to comply may result in you being removed from the practice list.

PATIENT RESPONSIBILITY/OBLIGATIONS

We aim to maintain a high standard of care and with over 6,000 patients registered at the practice. It is necessary for all patients to work with us to achieve this. You should always notify the surgery to cancel or re-arrange your appointments. We need patients to do this as soon as they are aware they cannot attend to allow re-booking for our other patients.

We expect patients to extend to staff the same courtesy that is shown to you