National GP Patient Survey

Last Updated: Wednesday, 28 May 2025

The most recent results for this practice : 2024 Survey

These are the actions we have taken to improve our patients' experience based on the results of the survey

Your GP practice services

• 48% find it easy to get through to this GP practice by phone
• 28% find it easy to contact this GP practice using their website
• 53% find it easy to contact this GP practice using the NHS App
• 83% find the reception and administrative team at this GP practice helpful
• 74% usually get to see or speak to their preferred healthcare professional when they would like to

Your last contact

• 70% knew what the next step would be after contacting their GP practice
• 97% knew what the next step would be within two days of contacting their GP practice
• 62% describe their experience of contacting their GP practice as good

Your last appointment

• 43% were offered a choice of time or day when they last tried to make a general practice appointment
• 19% were offered a choice of location when they last tried to make a general practice appointment
• 67% felt they waited about the right amount of time for their last general practice appointment
• 89% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment
• 89% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment
• 79% say the healthcare professional they saw or spoke to was good at considering their mental wellbeing during their last general practice appointment
• 92% felt the healthcare professional they saw had all the information they needed about them during their last general practice appointment
• 95% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment
• 92% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment
• 90% felt their needs were met during their last general practice appointment

Your health

• 68% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term conditions or illnesses

Overall experience

•  82% describe their overall experience of this GP practice as good