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Appointments

Last Updated: Friday, 09 May 2025

Request an appointment online
About Patchs
PATCHS is an online service that allows you to quickly and easily access GP services. Answer a few simple questions and PATCHS will get you the help you need. PATCHS is only available during surgery hours. Some key features of the PATCHS service are, Online Consultations, Triage and Workflow, Lots of ways to contact, Availability - Monday to friday.
About NHS App
The NHS App offers a range of features. It is to help you manage your healthcare conveniently from your smartphone or tablet. Some functionalities include, book/manage appointments, Order Repeat Prescriptions, View Your Medical Records, Check Symptoms, Register with a GP. The app is designed to make it easier for patients to access NHS services. So that they manage their health more effectively.

To book an appointment:

  • Request an appointment online
  • Phone us Monday to Friday between 8.30am to 11.50am and 1.00pm to 5.50pm (excluding bank holidays and training closures)
  • Visit the surgery and speak with a receptionist Monday to Friday from 8am to 6.30pm (excluding bank holidays and training closures)
  • See details of future bank holiday closures and training closures (one Wednesday each month)

When you get in touch, our reception team will ask what you need help with. You will be then directed to the most appropriate service. For example, for joint pain, you would be referred to the "First contact practitioner".

This will help us assess your needs and identify the most suitable doctor, nurse or health professional to help you. You have the right to ask for a specific Doctor/ Nurse. We make every effort to meet these requests. Each individual Doctor/ Nurse’s appointments may vary due to availability and as such we may not be able to do this.

Pre-Bookable Appointments

All GP practices must provide 25% of their appointments online. These are release on a rolling 2 weeks.

Urgent Appointments on the Day

If you need an urgent appointment, please contact the practice. The reason for the urgent request are recorded and your name added to an urgent list for the Duty Dr to review.  It is the Duty Dr who decides which patients are seen.

About your appointment

When you contact us, we may offer you a consultation:

  • By phone
  • Face to face at the surgery
  • On a video call
  • By online consultation

Appointments by phone, video call or online consultation can be more flexible. This means the doctor or nurse can help you sooner. Read more about our appointment triage system.

Important: If you have to cancel your appointment

Please tell us if you need to cancel your appointment and give us as much notice as possible. This means we can offer your appointment to another patient.

How to cancel your appointment

You can cancel any appointment by using the NHS App. You can also call the surgery to tell us.

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to see. We will do our best to organise that but it won't always be possible.
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face or video call.
  • If you need an interpreter
  • If you have any other access or communication needs